Refund policy
**Made to Order**
All products are printed and fulfilled on demand. Because of this, we are unable to cancel or modify orders once they have been submitted for production.
However, in case of a damaged product or a manufacturing error, DialeD808 LLC offers a free reprint or a refund, through our print manufacturer if you contact us within 30 days of product delivery. Please get in touch with our team using the email below and provide a clear photo showing the issue. There is no need to return the damaged product.
Email: dialed808@yahoo.com
Subject: Refund/Reprint
Note:
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
In case of an unsuccessful delivery, you can opt for either a reprint with an extra production charge, or a partial refund.
- For DTG (direct-to-garment) products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered
- as defects.